PROCAD offers its customers comprehensive coverage for all the requirements associated with the use and maintenance of PROCAD’s 2D DESIGNER, PapriCAD 2D and 3DSMART software products.
With this plan in place, customers get priority technical support, free consultations on installation and setup, basic training on the new features of the software (where available) and free upgrades. This plan reduces the cost of ownership by ensuring customers get the maximum benefits from their PROCAD software.
Extended Product Service Packages
PROCAD’s comprehensive Subscription Plan provides coverage for your software products. The plan entitles the subscriber to receive the following services at no extra charge:
- Priority technical support
- Software installation and setup assistance
- Software upgrades
- Accelerated program fixes when problems are reported
The Subscription Plan service package is available for 2D DESIGNER, 3DSMART and PapriCAD 2D product lines. Upgrades are free of charge. Customers must upgrade their software to the new version within the valid period of the Subscription Plan.
Technical support addresses issues specific to PROCAD applications:
- Program features
- Program updates and patches
- Any questions related to the software modules
- Any questions related to AutoCAD OEM
Although PROCAD’s technical support staff will assist you in every way possible, there may be some issues that are not covered by this plan. These issues are:
- AutoCAD related questions
- Hardware related questions: displays, printers or plotters
- Topics clearly documented in the reference manual or user guide
- Operating systems and network problems
Visit the PROCAD products section for more information on 2D and 3D design solutions.
